Returns

This Refund Policy outlines the terms and conditions under which refunds and cancellations are processed for purchases made through Chelsea Charles (“Company”, “we”, “us”, or “our”) via https://chelseacharles.com/.
By purchasing our products, you agree to this Refund Policy.

1. Returns & Exchanges

The policies in this section apply only to merchandise purchased using www.chelseacharles.com. We are unable to accept returns purchased in any retail store or on any other website.

If you aren't extremely happy with this product for any reason, then we aren't happy. You may return or exchange the merchandise in undamaged condition within 30 days of the date of original purchase for a full refund or exchange of equal value. You must have a Return Authorization Form (RA) in order to process a refund or exchange.

To receive an RA form, please email customerservice@chelseacharles.com along with your order number. Once the return is approved, we will email you an RA form along with instructions. Please print, populate, and return with your merchandise.

For credit card refunds, please allow up to 10-15 days for the refund to show on your account. If you are returning a gift, you will receive a store credit to be applied to your next purchase. Please note: Shipping charges at the time of purchase will not be refunded as part of a return/exchange.

 

2. Cancellation Rules

Cancellation Allowed
 You may cancel your order before it is processed or shipped. Cancellation requests must be made before the item has been dispatched for delivery. Once the item has been shipped, cancellation is not possible, and the return process must be followed.

Partial Refunds
 If part of a service has already been delivered, or if administrative costs have been incurred (such as shipping), a partial refund may be issued. For physical products, partial refunds may also be issued if only part of the order is returned, based on the terms specified in the Refund Eligibility section.


3. Refund Process

How to Request a Refund
Customers must have a Return Authorization (RA) form to process a refund or exchange.
To receive an RA form, please email customerservice@chelseacharles.com along with your order number. Once the return is approved, we will email you an RA form along with instructions. Please print, complete, and return it with your merchandise.

Required Information
Refund requests must include:

  • Order number
  • A completed RA form (issued after approval)

Approval Process
Refund requests are reviewed manually and approved or rejected based on eligibility criteria.

Refund Method
Approved refunds will be processed via the original payment method.
For credit card refunds, please allow up to 10-15 days for the refund to show on your account.
If you are returning a gift, you will receive store credit to be applied to your next purchase.

Please note: Shipping charges at the time of purchase will not be refunded as part of a return/exchange.

 

4. Processing Timelines

Review Period
Refund requests will be reviewed within 3–5 business days from the time we receive your request.

Refund Processing
Once your refund request is approved, refunds will be processed within 10–15 business days. The timeline for your refund to reflect in your account may vary depending on your payment provider or bank.

Please be aware that banking or payment gateway delays may occur, and these delays are beyond our control.

 

5. International Refunds

For international customers, the same refund policy applies, but there are additional considerations:

International Shipping Costs
International shipping charges are non-refundable, as they are part of the costs incurred during the purchase process.

Currency and Exchange Rates
Refunds for international orders will be processed in the currency of the original purchase, and the amount refunded will be subject to any exchange rate fluctuations.

Import Duties and Taxes
Please note that any import duties, taxes, or customs fees incurred at the time of delivery are not refundable as part of a return. It is the customer's responsibility to bear these costs.

International Refund Processing Times
Refunds for international orders may take longer to process due to varying international banking or payment provider systems. Please allow up to 20 business days for international refunds to be processed, depending on the country and payment method used.

 

6. Special Scenarios

Late or Missed Refunds
If you have not received your refund within the expected timeframe (10-15 business days), please reach out to our customer service team at customerservice@chelseacharles.com. We will review your case and ensure that your refund is processed.

Failed Payments / Chargebacks
In the event of a chargeback or disputed payment, the refund process may be suspended until the dispute is resolved. If you initiate a chargeback with your bank or payment provider, we may be unable to process the refund until the matter is settled.

Promotional or Discounted Purchases
Refund eligibility for promotional or discounted purchases is reviewed on a case-by-case basis. Some items may not qualify for refunds unless required by law. Please review the specific terms listed at the time of purchase, as conditions may vary by promotion.

Force Majeure
In rare circumstances, refunds may be delayed or denied due to factors beyond our reasonable control, such as natural disasters, government actions, or technical outages. We will notify you if any such events occur.

 

7. Legal & Compliance

Jurisdiction
This Refund Policy is governed by applicable consumer protection laws in the state of Tennessee. State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Tennessee.

Dispute Resolution
Customers are encouraged to contact us directly if there are any issues or concerns with their refund or return request. We strive to resolve all matters amicably.

 

8. Customer Support & Contact

For refund-related inquiries, contact us at:

  • Email: customerservice@chelseacharles.com
  • Support Hours: Monday–Friday, 9 AM – 5 PM (EST)
  • Response Time: Within 24–48 business hours

 

Effective Date
This Refund Policy is effective as of 10 February 2026.