Join our mailing list  Join our mailing list!

Returns & Exchanges

The policies in this section apply only to merchandise purchased using www.chelseacharles.com. We are unable to accept returns purchased in any retail store or any other website.

If you aren't extremely happy with this product for any reason, then we aren't happy. You may return or exchange the merchandise in undamaged condition within 30 days of the date of original purchase for a full refund or exchange of equal value. You must have a Return Authorization Form (RA) in order to process a refund or exchange.

To receive an RA form, please email customerservice@chelseacharles.com along with your order number. Once the return is approved, we will email you an RA form along with instructions. Please print, populate and return with your merchandise.

For credit card refunds, please allow up to 10-15 days for the refund to show on your account. If you are returning a gift, you will receive a store credit to be applied to your next purchase.

Sales Tax


State laws require that we charge applicable sales tax on orders shipped to addresses in the state of Tennessee.

General Business Hours:
Monday through Friday, 9:00 am - 5:00 pm, central standard time

Email: customerservice@chelseacharles.com (e-mail is the preferred method for our team and offers the fastest inquiry response.)

Phone: (954) 299-6709